KIOSK Technicians provide factory phone support to diagnose and resolve incoming service issues (hardware, software, or Managed Services). Issues are immediately entered into an automated ticketing system to ensure accurate visibility and communications as issue resolution progresses.
One of three resolutions will occur on a Tech Support call:
- KIOSK diagnoses and resolves the issue with the customer remotely over the phone.
- For hardware issues that can’t be resolved remotely, KIOSK Techs ship replacement parts, and dispatch a field technician to site (overnight, when contracted).
- Software / Managed Services issues are resolved by contracted professionals in line with severity response tables in the Statements of Work.
KIOSK Customer Service Experts are available from 6:00 am to 6:00 pm, Monday through Friday, MST. We can readily provide extended hour support plans for mission-critical applications.